Refund policy

Returns & Refunds

Every item we sell is made to order specifically for you. Because our products are produced on demand, we are unable to accept returns or exchanges due to incorrect sizing, color selection, or a change of mind.

Please review the product description and sizing chart carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.

Please include:

• Your order number

• A description of the problem

• Clear photos showing the issue

Once the issue has been verified, we will provide a replacement or refund at no additional cost to you. You will generally not need to return the defective item.

Lost Orders

If your order appears to have been lost in transit, please contact us so we can investigate the shipment and arrange an appropriate replacement or refund when applicable.

Incorrect Size or Color

Because each item is made specifically for your order, we cannot provide refunds or exchanges when the incorrect size or color was selected during checkout.

Please check the sizing information provided on the product page before ordering.

Order Changes and Cancellations

Orders enter production quickly. If you need to change or cancel an order, contact us as soon as possible. Once an order has entered production, we cannot guarantee that it can be changed or canceled.

Questions

If there is a problem with your order, please contact us (contact@islandtimeboutique.shop). We want to make sure genuine production, printing, and shipping issues are resolved.